Last updated: 21 October 2026
We want you to love your BelleBelle purchase. If something isn’t right, here’s how returns and refunds work. This policy does not limit your rights under the New Zealand Consumer Guarantees Act 1993.
Change of mind
- You can request a return or exchange within 14 days of delivery.
- Items must be unworn, unwashed and in original condition, with tags and packaging intact.
- Bras should be tried on over your own underwear, with the hygiene protection left in place.
- Return shipping costs for change-of-mind returns are paid by the customer.
Items we can’t accept for change of mind
For hygiene reasons, the following can only be returned if faulty:
- Underwear, briefs, shapewear and swimwear
- Perfume oils that have been opened or used
- Pierced or worn jewellery
- Sale or clearance items, unless faulty
Faulty or incorrect items
If your item is faulty, damaged or not what you ordered, contact us within 7 days of delivery with your order number and photos. We’ll arrange a repair, replacement or refund, and cover reasonable return shipping costs.
How to start a return
- Email Hello@bellebelle.co.nz or call +64 21 822 885 with your order number, the item(s) and the reason for return.
- We’ll reply with return instructions and the return address.
- Pack the item securely and keep your proof of postage.
Refunds
Once we receive and inspect your return, we’ll email you to confirm. Approved refunds are made to your original payment method within 5–10 business days. Original shipping charges are non-refundable unless the item was faulty or incorrect.
Exchanges
Need a different size? We’re happy to exchange eligible items, subject to stock availability. Contact us to arrange an exchange.